Everything You Need to Know About Getting Started

We are located downtown Clemson within walking distance to campus and many student housing complexes

Our front door stays locked throughout the day and you will receive a client code to gain access 

• Address: 196 Keowee Trail, Clemson 29631 (white brick building with a teal door, near Papa Johns and Bixby Apartments)

• Phone: 864.633.7937

• Fax : 864.670.8062
  Email: hello@clemsoncounseling.com

Office Hours

• Monday & Friday: 9 AM – 5 PM

• Tuesday – Thursday: 9 AM – 7 PM

Please note: Late afternoon and evening appointments fill up quickly, so reach out early if you need one of those time slots.

Appointments

• Sessions are by appointment only

• Each client receives a standing appointment time with the option for in-between session support

Communication

• Calls and emails are monitored Monday–Friday during business hours

• Our support team strives to respond within 24 hours

• For your safety, phone and email should not be used for emergencies or sensitive client information

Southern Solace is an out-of-network provider, which means we do not bill insurance directly. Many clients choose to work with us privately because it allows for more flexibility, confidentiality, and personalized care without the limitations that can come with insurance plans.

If you’d like to use your benefits, we’re happy to provide a superbill, which is a detailed receipt you can submit to your insurance company for possible reimbursement, depending on your plan. We always encourage checking with your provider to understand your out-of-network benefits before beginning services.

Consider the following questions when determining if your insurance will reimburse you for your appointments:

• ​What are my mental health insurance benefits?

• Does my plan cover services rendered by an out of network provider?

• Is there a deductible to meet before coverage to an out of network provider kicks in? 

• What is the procedure to submit my claims? 

• Is pre-approval required from my physician?

• Are there any specific limitations (ex: certain number of sessions that will be covered, reimbursement only for certain diagnosis, etc.)

Please review your coverage carefully, and consult with your insurance provider. Each policy is different, so you are encouraged to look into this personally. ​

We accept all major credit and debit cards, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). A card is kept securely on file so we can use all of our session time for meaningful conversation, rather than payment logistics.

Session rates vary based on your therapist’s experience and specialization, generally ranging from $125 to $155 per session.

Extended sessions are also available upon request.

If you have questions about billing or insurance, please email us at hello@clemsoncounseling.com to reach Eva, our Client Coordinator.

We ask for at least 24 hours’ notice to cancel or reschedule an appointment so we can offer that time to another client. Missed or late-canceled sessions without notice may be charged the full session fee. We understand that life happens and communication is key. We’ll always do our best to work with you when unexpected things come up.

Your privacy is one of our highest priorities. What you share in therapy stays between you and your therapist, with very few exceptions required by law, such as concerns about safety or abuse. We take confidentiality seriously, creating a space where you can speak freely without judgment or worry. Your trust matters, and we want you to feel safe being completely open here.

A note to parents: We know you care deeply about your student’s well-being. Once a student turns 18, therapy sessions are confidential, meaning we can’t share details without their written consent. This privacy helps them speak openly and build trust with their therapist. If there are ever concerns about safety, we’ll take appropriate steps to ensure they’re protected, which may include notifying parents or emergency contacts. Otherwise, therapy remains a private, judgment-free space for your student to process, grow, and learn new ways to handle life’s challenges.

We completely understand that parents want to support their students’ mental health, and we value that care and involvement. Parents are welcome to reach out to learn about our process or complete the interest form to help get things started.

Once received, our team will contact the student directly to discuss next steps, since adult clients (18 and older) manage their own scheduling, sessions, and treatment decisions. Parents can’t establish care on their behalf, but we’re happy to guide you on how to encourage your student to connect with us. In the event of a mental health emergency, we will contact the client’s designated emergency contact.

Our practice is not able to provide 24-hour availability or crisis services.

If you ever feel unsafe or need immediate support, please reach out for help right away:

• Call 911 or go to your nearest emergency room

• National Suicide Prevention Lifeline: Call 988 or visit 988lifeline.org

• Carolina Center for Behavioral Health: 864-235-2335

• Crisis Line: 864-271-8888

For additional mental health resources, visit mhanational.org/finding-help.